Coverage is the most important factor for subscribers after price. If you’ve ever had to contact a Call Centre, you’ll know how frustrating the experience can be. It’s the same for your subscribers. Many operator web sites have out of date information and different views for different services.
NetCoverage© is a powerful GIS based solution for settlement/street/address search, web coverage presentment of different radio technologies (GSM, UMTS/HSDPA, LTE, DVB-T, Wi-Fi, etc) with real time cell faults, outage coverage mapping and internal ticketing platform.
In one click you can check your indoor/outdoor coverage for:
- Voice and messaging
- Mobile Broadband data services
- Wi-Fi hotspots
- Real time tabular and graphical presentation of the alarm faults in the network.
- Create a ticket for complaints or request for new services on specific location
- Capture, manage, report and act on complaints to improve service quality and customer satisfaction
- Real-time data feeds from the network sources building confidence in the system.
- Customer care and POS agents will have opportunity via NetCoverage to add a mark on a map, add a ticket and explain the coverage problem.
- Integrates seamlessly with your existing ticketing or reporting systems
- Assign, resolve, add notes or provide feedback to the customer
- The ticket will be delivered to responsible engineers.
- Access the network relevant info in less than 20 seconds with 5 minutes training and handle more than 80% calls.